About 211

211 is a free and confidential service that easily connects people to the critical social and community supports they need.

Unlike search engines, 211 applies a human touch for personalized solutions. Their highly-trained and accredited Community Navigators know how to ask the right questions to get the full picture of a person’s needs. Navigators then provide referrals to services to connect them to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a warm transfer to the program. 211 will also advocate on a contact’s behalf, at their request.

211 is available by phone for those looking to speak to a friendly voice or by text, online search, email or chat for those looking for convenience or who feel the stigma of asking for help. This makes our service available to all people of Ontario regardless of their level of digital understanding or ability to access the internet.